Return Policy

Effective Date: [Insert Date]

Thank you for shopping with Mango Flavours! We take great pride in offering our customers the freshest Indian mangoes. Due to the perishable nature of our products, we have a specific return and refund policy in place to ensure your satisfaction.

Returns

• Perishable Goods: As our products are fresh mangoes, which are perishable and highly sensitive to handling, we are unable to accept returns once the product has been delivered.
• Quality Concerns: If you receive your mangoes in damaged condition, please contact us immediately (within 2 hours of delivery) so that we can address the issue.

Damaged or Incorrect Items

If you receive mangoes that are damaged or not as described, please contact us within 48 hours of delivery with the following information:

• Order number
• Photos of the damaged or incorrect items
• A brief description of the issue

We will assess the situation and, if the issue is confirmed, offer you a replacement or a refund for the affected products.

Cancellations

• Before Confirmation: If you wish to cancel your order before it has been processed and confirmed, you may do so by contacting us immediately. Once the order has been confirmed, cancellations are no longer possible.
• After Confirmation: Due to the perishable nature of our products, cancellations cannot be accepted once the order has been confirmed.

Refunds

Refunds will be considered in the following cases:

• Damaged or Incorrect Items: If the mangoes you receive are damaged or incorrect, we will provide a refund or replacement, depending on the situation.
• Non-Delivery: If your order is not delivered or if it’s lost in transit, we will provide a full refund or a replacement based on the availability of the product.

Refund requests must be submitted within 4 hours of receiving your order. Please note that refunds will be issued in the form of the original payment method or store credit, at our discretion.

Shipping Costs

• Shipping Fees: Shipping costs are non-refundable, and the customer will be responsible for the cost of shipping any returned or exchanged items (if applicable).
• Return Shipping: If a return is required due to an error on our part (e.g., damaged or incorrect items), we will cover the cost of return shipping.

Exchanges

We do not offer exchanges due to the perishable nature of our products. However, if there’s an issue with the quality of the mangoes you received, we will gladly replace them or issue a refund as appropriate.

Contact Information

If you have any questions or concerns regarding our return policy or need assistance with a return, please contact us at:

Organic Fresh LLC
info@theorganicfresh.in
Phone: 704-974-5678
theorganicfresh. in

This Return Policy ensures that your customers understand the limitations regarding returns due to the perishable nature of mangoes. It also covers the process for addressing damaged or incorrect orders, cancellations, refunds, and exchanges. Make sure to customize it further according to your specific business needs and consult with a legal professional if necessary to ensure compliance with applicable laws.